Terms and Conditions:
Check-In Time - 14:00pm
Check-Out Time – 11:00am
- Rates are subject to change without prior notice.
- Please re-confirm rates when making a booking.
- Invoiced and payable in ZAR
- Inclusive of 14% VAT
- Inclusive of full English breakfast
- Full board option includes: local beers, house wines, all soft drinks, Juices teas and non specialty coffees.
- Maximum adult occupancy is two adults per suite.
- A deposit of 50% will secure your reservation. All reservations must be confirmed in writing
- Deposits made to guarantee reservations are non-refundable.
- Balance of accommodation account is payable 4 weeks prior to date of guest’s arrival.
- Refunds of deposits / pre-payments are at the discretion of management and are dependent on the availability to re-let the rooms.
- Payment from tour operators and travel agents should be made by internet transfer; if payment is made by credit/debit card a 2.5% surcharge will be added.
- Major credit cards are accepted. Visa / Master card / AMEX
CANCELLATION & REFUND POLICIES: may apply
Complimentary Value added services:
- Welcome drink on arrival
- Complimentary sherry in the suites
- Dvd, music and book library available.
- Free Wi-Fi in the library area
- Tea, coffee and rusks in suites daily
- This policy applies to all persons from 0 up to and including 11 years old.
- Children are accommodated by prior arrangement only.
- Children from 12 years and older are considered as adults and will be charged at the applicable rates.
- Children not sharing with adults (occupying their own suite) will be charged at the normal suite rate.
- Dinner in the dining room is restricted to persons from 12 years and older
- Transfers can be arranged with reservations at an additional cost of R250 per person.
- All transfers must be arrange prior to arrival.
Our Spa facilities are in demand and we therefore recommend that these facilities are pre-booked.
- Cancellation within 21 days of date of arrival 50% of full accommodation payable.
- Cancellation within 7 days of arrival full accommodation payable.
- In the event of premature departure the full extent of stay as originally booked and confirmed will be charged.
- Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the suites.