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Reservation Policy

Terms and Conditions:

Check-In Time - 14:00pm

Check-Out Time – 11:00am

Rates:

  • Rates are subject to change without prior notice.
  • Please re-confirm rates when making a booking.
  • Invoiced and payable in ZAR
  • Inclusive of 14% VAT
  • Inclusive of full English breakfast
  • Full board option includes: local beers, house wines, all soft drinks, Juices teas and non specialty coffees.
  • Maximum adult occupancy is two adults per suite.

Payments:

  • A deposit of 50% will secure your reservation. All reservations must be confirmed in writing
  • Deposits made to guarantee reservations are non-refundable.
  • Balance of accommodation account is payable 4 weeks prior to date of guest’s arrival.
  • Refunds of deposits / pre-payments are at the discretion of management and are dependent on the availability to re-let the rooms.
  • Payment from tour operators and travel agents should be made by internet transfer; if payment is made by credit/debit card a 2.5% surcharge will be added.
  • Major credit cards are accepted. Visa / Master card / AMEX

CANCELLATION & REFUND POLICIES: may apply

Complimentary Value added services:

  • Welcome drink on arrival
  • Complimentary sherry in the suites
  • Dvd, music and book library available.
  • Free Wi-Fi in the library area
  • Tea, coffee and rusks in suites daily

Children Policy:

  • This policy applies to all persons from 0 up to and including 11 years old.
  • Children are accommodated by prior arrangement only.
  • Children from 12 years and older are considered as adults and will be charged at the applicable rates.
  • Children not sharing with adults (occupying their own suite) will be charged at the normal suite rate.
  • Dinner in the dining room is restricted to persons from 12 years and older

Transfers:

  • Transfers can be arranged with reservations at an additional cost of R250 per person.
  • All transfers must be arrange prior to arrival.

Spa Bookings:

Our Spa facilities are in demand and we therefore recommend that these facilities are pre-booked.

Cancelation Policy:

  • Cancellation within 21 days of date of arrival 50% of full accommodation payable.
  • Cancellation within 7 days of arrival full accommodation payable.
  • In the event of premature departure the full extent of stay as originally booked and confirmed will be charged.
  • Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the suites.

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