Reservation Policy

Terms and Conditions:

Check-In Time - 14:00pm

Check-Out Time - 11:00am


Rates:
  • Rates are subject to change without prior notice
  • Please re-confirm rates when making a booking
  • Invoiced and payable in ZAR
  • Inclusive of 15% VAT
  • Inclusive of full English breakfast
  • Full board option includes: local beers, house wines, all soft drinks, juices, teas and non specialty coffees
  • Maximum adult occupancy is two adults per suite

Payments:
  • A deposit of 50% will secure your reservation. All reservations must be confirmed in writing
  • Deposits made to guarantee reservations are non-refundable
  • Balance of accommodation account is payable 4 weeks prior to date of guest's arrival
  • Refunds of deposits / pre-payments are at the discretion of management and are dependent on the availability to re-let the rooms
  • Payment from tour operators and travel agents should be made by internet transfer; if payment is made by credit/debit card a 2.5% surcharge will be added
  • Major credit cards are accepted. Visa / Master card / AMEX

CANCELLATION & REFUND POLICIES: may apply

Complimentary Value added services:
  • Welcome drink on arrival
  • Complimentary sherry in the suites
  • Dvd, music and book library available
  • Free Wi-Fi in the library area
  • Tea, coffee and rusks in suites daily

Children Policy:
  • This policy applies to all persons from 0 up to and including 11 years old
  • Children are accommodated by prior arrangement only
  • Children from 12 years and older are considered as adults and will be charged at the applicable rates
  • Children not sharing with adults (occupying their own suite) will be charged at the normal suite rate
  • Dinner in the dining room is restricted to persons from 12 years and older

Transfers:
  • Transfers can be arranged with reservations at an additional cost
  • All transfers must be arrange prior to arrival

Spa Bookings:

Our Spa facilities are in demand and we therefore recommend that these facilities are pre-booked


Cancellation Policy
In the event of cancellation, the following rules shall apply:
In the event of cancellation, the following rules shall apply:
More than 90 days prior to arrival           : 5% cancellation fee of the total hotel cost
More than 30 days prior to arrival           : 10% cancellation fee of the total hotel cost
30 – 20 days prior to arrival                       : 25% cancellation fee of the total hotel cost
21-15 days prior to arrival                         : 30% cancellation fee of the total hotel cost
14 – 7 days prior to arrival                        : 50% cancellation fee of the total hotel cost
7 - 0 days prior to arrival                           : 100% cancellation fee of the total hotel cost
No shows                                                     : 100% cancellation fee of the total hotel cost