Terms and Conditions
Check-in time - 14:00 pm
Check-out time - 11:00 am
Rates are subject to change without prior notice.
Please re-confirm rates when making a booking.
Invoiced and payable in ZAR
Inclusive of 15% VAT
Inclusive of full English breakfast
Full board option includes local beers, house wines, all soft drinks, juices, teas and non-specialty coffees.
Maximum adult occupancy is two adults per suite.
A deposit of 50% will secure your reservation. All reservations must be confirmed in writing
Deposits made to guarantee reservations are non-refundable.
Balance of accommodation account is payable four weeks prior to date of guest's arrival.
Refunds of deposits, pre-payments are at the discretion of management and are dependent on the availability to re-let the rooms.
Payment from tour operators and travel agents should be made by internet transfer; if payment is made by credit/debit card a 2.5% surcharge will be added.
Major credit cards are accepted. Including Visa / Master card / AMEX
CANCELLATION AND REFUND POLICIES MAY APPLY
Complimentary value added services:
Welcome drink on arrival
Complimentary sherry in the suites
DVD, music and book library available.
Free Wi-Fi throughout the lodge
Tea, coffee and home made shortbread provided in the suites daily
Children are accommodated strictly by prior arrangement with management only and subject to availability.
Children from 12 years and older are considered as adults and will be charged at the applicable rates.
Children not sharing with adults (occupying their own suite) will be charged at the normal suite rate.
Dinner in the dining room is restricted to persons 12 years and older.
Transfers can be arranged with reservations at an additional cost starting from R520 per person. All transfers must be arranged prior to arrival.
Our spa facilities are in demand and we therefore recommend that these facilities are pre-booked.
Updated Cancellation Policy
In the event of cancellation, the following rules shall apply:
More than 90 days prior to arrival : 5% cancellation fee of the total hotel cost
More than 30 days prior to arrival : 10% cancellation fee of the total hotel cost
30 - 20 days prior to arrival : 25% cancellation fee of the total hotel cost
21 - 15 days prior to arrival : 30% cancellation fee of the total hotel cost
14 - 7 days prior to arrival : 50% cancellation fee of the total hotel cost
7 - 0 days prior to arrival : 100% cancellation fee of the total hotel cost
No shows : 100% cancellation fee of the total hotel cost
In the event of premature departure the full extent of the stay as originally booked and confirmed will be charged.
Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the suites.